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Bob James
Bob James, IT Support Specialist
Category: Mac
Satisfied Customers: 81
Experience:  CompTIA A+ Certification & Network Support Certificate @ University of Phoenix
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My apple id has been disabled i need to reset it ty, i

Customer Question

Hi My apple id has been disabled i need to reset it ty
JA: When did you last reset your Apple ID or password?
Customer: i forgot my id and password ***** been trying so many times
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: i am not able to do anything because i am stuck on activation lock call apple couple but still no sucess
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Bob James replied 3 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.

I have seen this on Apple IDs, it is very frustrating - you go through the steps to reset the Apple ID password ***** are successful, but when you try to use it it says it's locked again. Is this what you're experiencing? If so, the only way to get resolution is to go to an Apple Store (possibly online, but an Apple Store is just quicker and less frustrating) - they have a 'special' method of restoring the Apple ID and making sure it no longer continues in the reset/lock/reset/lock loop.

I hope this information helps.

Thanks,

Bob

Expert:  Bob James replied 3 months ago.

Hi,

Just following up on this. Was the information I provided helpful, or have I missed the mark? I do strive to provide relevant and useful information. Please let me know if there's more I can do.

Thanks,

Bob