Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
First things first, please download and install the newest version of itunes.. You can get it from this link
once installed, restart your mac or pc.
Then, follow these steps to repair your ipad. https://support.apple.com/en-us/HT203122
If you get stuck, run into any issues or if these steps dont work, let me know.
Hello again, I havent heard from you for a while. Did you still need help with this issue or not?
If you do not need help, please remember to click and submit a 5 star rating to show that I was able to answer your questions. If you still need help, please send a reply so we can continue working on the issue.