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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12663
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My ipad 4 is frozen with the iTunes icon and a lightening

Customer Question

my ipad 4 is frozen with the iTunes icon and a lightening chord showing
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: not sure, I think 9 something
JA: Have you installed any updates recently?
Customer: no, I started to (by mistake) and could not stop it....so I tried a hard restart
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Mac
Expert:  Dustin replied 13 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 13 days ago.

First things first, please download and install the newest version of itunes.. You can get it from this link

http://www.apple.com/itunes/download/

once installed, restart your mac or pc.

Then, follow these steps to repair your ipad. https://support.apple.com/en-us/HT203122

If you get stuck, run into any issues or if these steps dont work, let me know.

Dustin S

Expert:  Dustin replied 9 days ago.

Hello again, I havent heard from you for a while. Did you still need help with this issue or not?

If you do not need help, please remember to click and submit a 5 star rating to show that I was able to answer your questions. If you still need help, please send a reply so we can continue working on the issue.

Thanks again,

Dustin S.