This is Bob. I will do my best to help.
Who is your email provider? Just whatever is past the @ sign, "xxxxxx@??????.???"
This will help me determine the best path to a solution.
Awesome, I was just going to offer those steps to you - but I'm glad you fixed it. As for charges, I am a user on this site just like you. You could contact customer service at this page:
http://ww2.justanswer.com/helpor email them directly here:
I'm glad you were able to get back into your email.