How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bob James Your Own Question

Bob James
Bob James,
Category: Mac
Satisfied Customers: 41
Experience:  IT Support Specialist & Network Support at American Furniture Warehouse
96807910
Type Your Mac Question Here...
Bob James is online now
A new question is answered every 9 seconds

I can not send or receive e-mails on my iPad or iPhone 7

Customer Question

I can not send or receive e-mails on my iPad or iPhone 7 since updating my software to IOS 10.1.1. I have contacted Comcast & modem & services are working fine. I deleted my e-mail account on my iPad & attempted to add it back w/no luck.
JA: Have you contacted anyone about your account?
Customer: I contacted Comcast & just spoke to someone at apple support who was no help
JA: Have you installed any updates recently?
Customer: Yes, IOS 10.1.1
JA: What troubleshooting have you tried?
Customer: Contacted Comcast, tried numerous times to add back account on iPad & retyped my password ***** my phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I went to mail settings lookup to server host name & port server#
Submitted: 14 days ago.
Category: Mac
Expert:  Bob James replied 14 days ago.

Hi,

This is Bob. I will do my best to help.

Who is your email provider? Just whatever is past the @ sign, "xxxxxx@??????.???"

This will help me determine the best path to a solution.

Thanks,

Bob

Customer: replied 14 days ago.
Comcast.net
Customer: replied 14 days ago.
Bob, I fixed the problem by re-entering my username & password ***** Xfinity TV app. Thank you for your help!
Customer: replied 14 days ago.
Please do not credit my Visa card since I fix my own problem. Thank you
Expert:  Bob James replied 14 days ago.

Awesome, I was just going to offer those steps to you - but I'm glad you fixed it. As for charges, I am a user on this site just like you. You could contact customer service at this page:

http://ww2.justanswer.com/help
or email them directly here:

*****@******.***

I'm glad you were able to get back into your email.