How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

Safari won't quit, so I can't restart or shut down my

Customer Question

Safari won't quit, so I can't restart or shut down my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I-Mac 27 inch
JA: Have you installed any updates recently?
Customer: Not recently
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Is my Internet secure?
Submitted: 21 days ago.
Category: Mac
Expert:  Josh replied 21 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 21 days ago.

Please press and hold down the power button for 10 seconds until your computer shuts off. Wait 10 seconds then power it back on again.

Your computer should be back to normal now.

If you have any questions, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 20 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.