Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please press and hold down the power button for 10 seconds until your computer shuts off. Wait 10 seconds then power it back on again.
Your computer should be back to normal now.
If you have any questions, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.