Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
I was almost finished typing up my reply and suggestions when I seen your follow up message.
All of our technicians are certified and verified in their fields, and on top of that we offer a fix it or refund it policy, Theres no way we could do that for 5$.
Here is the refund link
If you decide you do want help, let me know.