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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I forgot my pass word for, about 45 minutes ago, yes, My

Customer Question

I forgot my pass word for***@******.***
JA: When did you last reset your username and password?
Customer: about 45 minutes ago
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: My step daughter set up my phone about 2 years ago and I can't remember the pass word. I have not used it since then
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Mac
Expert:  IT Miro replied 21 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 21 days ago.

Please tell me how many devices you usually access your "*****@******.***" account on?

Thanks,

IT Miro

Customer: replied 21 days ago.
It is a new phone and I can not get to my e mail
Expert:  IT Miro replied 21 days ago.

OK. Do you still have your previous phone where you can access the account?

Expert:  IT Miro replied 21 days ago.

In case you don't have access to your previous phone, but would like to reset the password ***** "*****@******.***" account, I can assist you with that. There are several questions to be answered. First, please type here your day of birth.

Thanks,

IT Miro

Expert:  IT Miro replied 16 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 11 days ago.

Hello!

Let me know if you were able to receive my messages.