I'm sorry about the issue. Do you mean you have an Apple iPhone 5 model?
Do you have a Windows or Mac computer?
Do you mean you have downloaded / installed the iTunes program on your computer? If yes, what happens when you open the iTunes program on your computer, and connect the iPhone to your computer? Does it show anything in the iTunes program on the computer?
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What's the make / model of your computer, if you have one?
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