Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
Sorry I don't remember that info...once I get that I can remote connect and fix this for you.
Ok Accept the offer and I will give you the link
I lowered the price I have to charge something for remote access. Let me know