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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm trying to setup an email account in Outlook but keep

Customer Question

I'm trying to setup an email account in Outlook but keep getting an authentication failed error
JA: Have you contacted anyone about your account?
Customer: I contacted my new company but have not heard back. I was able to setup my new email on my iPhone using the Outlook app with no problem .
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: nothing really. just keep trying without success
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you tell me please to which email service you are trying to connect outlook to?

Please let me know

Customer: replied 7 months ago.
I'm to sure what you mean by email service? I've got a new work email address that i'm trying to setup in Outlook
Customer: replied 7 months ago.
I'm not interested in paying more $$
Customer: replied 7 months ago.
I'll try to figure it out myself.
Thanks
Expert:  Richard replied 7 months ago.

ok, thats the email service, so it is supplied by your company,

If it is saying authentication error then this is an issue with the username or the password, this is what it is referring to.

Does the company have a webmail system so we can get the correct password?

Customer: replied 7 months ago.
I have the correct password, which worked when I set up Outlook on my iPhone
Expert:  Richard replied 7 months ago.

ok, what is the part of the email address after the @ symbol?

Customer: replied 7 months ago.
missioncriticalservices.com
Expert:  Richard replied 7 months ago.

Thanks

and which settings are you using (do not list email or password ***** everything else please) eg: incoming and outgoing server and ports.

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