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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm trying to setup an email account in Outlook but keep

Customer Question

I'm trying to setup an email account in Outlook but keep getting an authentication failed error
JA: Have you contacted anyone about your account?
Customer: I contacted my new company but have not heard back. I was able to setup my new email on my iPhone using the Outlook app with no problem .
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: nothing really. just keep trying without success
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Mac
Expert:  Richard replied 17 days ago.

Hi there and welcome

Can you tell me please to which email service you are trying to connect outlook to?

Please let me know

Customer: replied 17 days ago.
I'm to sure what you mean by email service? I've got a new work email address that i'm trying to setup in Outlook
Customer: replied 17 days ago.
I'm not interested in paying more $$
Customer: replied 17 days ago.
I'll try to figure it out myself.
Expert:  Richard replied 17 days ago.

ok, thats the email service, so it is supplied by your company,

If it is saying authentication error then this is an issue with the username or the password, this is what it is referring to.

Does the company have a webmail system so we can get the correct password?

Customer: replied 17 days ago.
I have the correct password, which worked when I set up Outlook on my iPhone
Expert:  Richard replied 17 days ago.

ok, what is the part of the email address after the @ symbol?

Customer: replied 17 days ago.
Expert:  Richard replied 17 days ago.


and which settings are you using (do not list email or password ***** everything else please) eg: incoming and outgoing server and ports.