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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I delete my mail...junk, trash or inbox, it doesn't

Customer Question

When I delete my mail...junk, trash or inbox, it doesn't move to trash. I close out mail & go back and the same mail is still in there. I shutdown & still nothing. I'm at work now, & don't have my macbook with me. I keep getting about 100 emails a day & I also want to fix it so that junk & trash automaticlly delete.
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: It's only about a year old. OS X el capitan
JA: Have you installed any updates recently?
Customer: No, I'm afraid to...seems I don't want it screw anything else up.
JA: What troubleshooting have you tried?
Customer: Just having a friend help my via the phone. Was having trouble with my mac saying my hard disk is almost full, so when she helped me I was able to delete 1000's of emails. Now, just started today with this problem...plus It gets old having to go in everyday to delete so mac won't say is full disk.
Submitted: 16 days ago.
Category: Mac
Expert:  Mike replied 16 days ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 16 days ago.

Please let me know when you have the MacBook in hand.

Customer: replied 15 days ago.
Ok. I will
Expert:  Mike replied 15 days ago.

Thanks about what time will that be? I am in CT USA

Expert:  Mike replied 13 days ago.

Do you still need help?