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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16043
Experience:  5 years as Network Admin, 10+ years of IT support
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Have iphone and I'm unable to get my voice messages. I have

Customer Question

have iphone and I'm unable to get my voice messages. I have three but there is nothing showing on voice message screen
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: where do I find that information?
JA: Have you installed any updates recently?
Customer: maybe a couple of weeks ago
JA: What troubleshooting have you tried?
Customer: none. don't know what to do.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Mac
Expert:  Josh replied 18 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 18 days ago.

Open the keypad like you are trying to call someone

Hold down the "1" key and it should dial into your voicemail

After that is complete, hold down the POWER and HOME buttons together until you see the Apple icon. After you see the icon, release the buttons then after the restart, it should reset everything for you.

If you continue to have the issue, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 17 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.