How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I've tried to update my credit card information five times.

Customer Question

I've tried to update my credit card information five times. My subscription has expired. It won't let me update online. I keep getting a message that my cookies are blocked. I temporarily adjusted my settings to accommodate this, but that didn't solve he problem. I don't have a customer service number. I'd just like to talk to a customer service representative.
JA: Of course. The best way to reach them is by emailing***@******.***
Customer: I'll give that a try. Thank you. ***** can't reach a human being, I'm going to be further frustrated.
JA: What kind of computer do you have?
Customer: Apple MacBook Pro 15" with retinal display
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 23 days ago.
Category: Mac
Expert:  Dustin replied 23 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 23 days ago.

The subscription you are trying to renew, exactly what company or online service is your subscription with?

Also, what browser have you been using when you have tried to update your billing info, Safari, Firefox, Google Chrome?

Thank you for your response,

Dustin S