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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Second opinion] - I want to reset my old ipad and need to

Customer Question

Second opinion] - I want to reset my old ipad and need to turn off find my ipad but cannot remember apple id.....have tried the same one used on new ipad but it doesn't work
JA: When did you last reset your Apple ID or password?
Customer: on the new one?
JA: Have you installed any updates recently?
Customer: no not on the old one
JA: What troubleshooting have you tried?
Customer: I received a new six digit code but it doesn't work on apple id password ***** do i enter that one
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

Please tell me if you can see the Apple ID displayed on the iPad screen (either full or only partial) when you see the password *****?

Thanks,

IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello!

Let me know if you were able to receive my messages.

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