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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 34678
Experience:  IT Engineer for over 15 years
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I phone 5 now says" searching" where the cell signal used to

Customer Question

I phone 5 now says " searching" where the cell signal used to be. I checked and my account is in good standing, i did both a soft and hard reset but still can not make calls or make texts without wifi
JA: Have you contacted anyone about your account?
Customer: like who ? You mean verizon ? No
JA: Have you installed any updates recently?
Customer: no but I tried to last night and I can not now , but I should be very close as far as version installed
JA: What troubleshooting have you tried?
Customer: soft reset, hard reset
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think thats about it oh if its pay per use can we do it on the phone ?
Submitted: 5 months ago.
Category: Mac
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you go to settings, general, reset, reset network settings.

Once done, tell me if it then connects please.

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