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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My IPad is stuck in DFU mode after multiple attempts to

Customer Question

My IPad is stuck in DFU mode after multiple attempts to update thru ITunes were either unsuccessful or error 3194
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Not sure. whatever came with Ipad Air 2
JA: Have you installed any updates recently?
Customer: i was trying to install an update when this happened tonight.
JA: What troubleshooting have you tried?
Customer: Tried to put in restore mode but unsuccessful. was able to put IPad in DFU mode and am unable to get it started again.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have a black screen
Submitted: 23 days ago.
Category: Mac
Expert:  Richard replied 23 days ago.

Hi there and welcome

Are you connecting it to a windows or mac computer when trying to update it?

Please let me know

Customer: replied 23 days ago.
Windiws
Customer: replied 23 days ago.
windows
Expert:  Richard replied 23 days ago.

Thanks

Can you connect it to a different USB port on the computer

Then try to restore via DFU in iTunes

Does it then complete?

Customer: replied 23 days ago.
My windows computer has an administrator override which I cannot use. I.e. High level of company control
Expert:  Richard replied 23 days ago.

Thanks

Can you connect it to a different USB port on the computer

Then try to restore via DFU in iTunes

Does it then complete?

Customer: replied 23 days ago.
Let me see
Expert:  Richard replied 23 days ago.

thanks

Customer: replied 23 days ago.
I get an iTunes screen
There is a problem with UPad that requires update or restire
Customer: replied 23 days ago.
Restore
Expert:  Richard replied 23 days ago.

ok, now choose restore

Customer: replied 23 days ago.
Ok it's extracting software
Expert:  Richard replied 23 days ago.

thanks, ***** ***** know the results please

Customer: replied 23 days ago.
I will. I have done this several times tonite with no success. Hope a different USB port wilbfux��
Customer: replied 23 days ago.
Will fix
Expert:  Richard replied 23 days ago.

we will soon know

Customer: replied 23 days ago.
It tells me the IPad cannot be restored error 3194
Expert:  Richard replied 23 days ago.

ok, do you have a different data cable or computer there?

Customer: replied 23 days ago.
different cable Now my screen is not black it just shows the pic if data cable and ITunes icin
Customer: replied 23 days ago.
icon
Expert:  Richard replied 23 days ago.

ok, try to restore using a different cable please

Customer: replied 23 days ago.
Ij
Customer: replied 23 days ago.
ik
Customer: replied 23 days ago.
Ok
Expert:  Richard replied 23 days ago.

thanks

Customer: replied 23 days ago.
Won't do got error-18
Customer: replied 23 days ago.
Now it is trying to update in iPad recovery modeExtracting software
Customer: replied 23 days ago.
Nope got the 3194 error
Customer: replied 23 days ago.
Are you still there?
Customer: replied 23 days ago.
Think I just paid $30 for nithung
Customer: replied 23 days ago.
Nothing. No help really
Expert:  Richard replied 23 days ago.

Hi there, sorry there was a technical issue, I could not post to you, I am retyping the answer now, 1 minute please

Customer: replied 23 days ago.
Thank you
Expert:  Mike replied 22 days ago.

If you’re using a Windows computer, follow the steps from the Microsoft support site. Resetting the hosts file affects software services that rely on hosts file redirects.

Expert:  Mike replied 16 days ago.

Did you try that?