Hi! My name is ***** ***** I will be assisting you. Let's get started!
Would I be able to connect to your computer to view and fix the issue for you?
I have sent you the offer for remote assistance
I understand your skepticism but we are rated A+ with the BBB for over 10 years.
Please let me know how you would like to proceed
The issue that you had in the past was a scam company so I understand why you are skeptical of the remote assistance. The big difference is that we are a registered based company in the US with an A+ standing with the BBB whereas the other company was a rogue scam company.
That is not true -- We do not operate under Apple and neither did the scam company.