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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Iphone problem - cant get it to come on. out of town and

Customer Question

iphone problem - cant get it to come on. out of town and don't know my password ***** activate it
JA: When did you last reset your username and password?
Customer: a long time ago
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: turned power off and when I turned it back on it asked for username (which I do know) and a password. I tried several and now kicked out of system
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

The information that is requested is your Apple ID and Apple password. Do you know your Apple ID and password?

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