How's it going.Let me read of your question. Give me a minute.
Are you connected wired or wireless?
If you accept the remote it's additional. It's totally up to you. It's a system generated thing. We can try to resolve over this or I could connect and resolve.
OK - when this happens do you get the option to go to a web-address?
OK have you done a D-Reset on safari?
Reset it to defaults?
How to reset your Safari browser
Hi there. My name is***** am sorry that you are having trouble with this. Would you consider allowing me to remotely connect to your MAC and reset Safari for you? If you'd rather not do that, perhaps I can still help. It may be that you have your MAC organized differently and your menu bar may be at the bottom or on the left or right side. With safari open, please look for the menu bar and when you find it, click on Safari to access the Safari menu, then click reset Safari.
Please give that a try and let me know if it works for you. Thanks!
I'm sorry. I didn't realize that it was an ipad. Here are the correct instructions for clearing the cache and history for Safari on an iPad.
Clear Safari Cache on iPhone or iPad:
After you choose that option, all history and website data like cookies and cache data will be removed from the Safari browser. Safari will be a brand new browser just like when you first open it. You can use the same method to clear other apps' cache or data on your iOS devices and make your apps look brand-new.
Please try that and let me know if works for you. If it doesn't I do have a few other things for you to try.
Thank you for that information. Since that didn't work, I recommend that you backup your ipad and and then do a restore. Hopefully that will correct the problem. I assume that you have already checked for IOS updates? If so, please go to GENERAL, then scroll down to RESET, and try RESET ALL SETTINGS first. If that does not resolve the problem., please try again, using ERASE ALL CONTENT and SETTINGS (making sure that you have backed everything up first). Please let me know if you run into any difficulties and keep me posted as to your progress. Thank you!
To back it up, please do the following:
When you restore, you can restore from that backup and you shouldn't lose anything.
I do encourage you to try the RESET ALL SETTINGS first, as it may resolve the problem without requiring you to erase all data and contents.
The “Reset all Settings” option keeps your apps and data but does reset personal preferences and network settings. You'll have to set those things up again. It is much less drastic than RESET ALL SETTINGS AND ERASE DATA AND CONTENTS. But before you do wither you really should make sure that you have a current backup. If you have iCloud backups turned on, and you've been connected to wifi, you may have a recent backup. The date of the last backup will be displayed under iCloud backup if you had it turned on already.
You're welcome. Please keep me posted.
If the information that I have provided has been helpful, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it!
Ok. If the reset all settings didn't work, it's time to do the complete reset. Please try that. Do the complete reset. When the iPad comes back up, please do the following:
On your iOS device, go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install it.
From the apps Apps & Data screen, tap Restore from iCloud Backup, then sign in to iCloud.
If it works after you reset it, but not after you restore from backup, then reset it again, and this time rather than restoring from backup, manually copy the photos and data that you want from icloud, and redown your apps from the APP store as there is likely as corrupt setting in the backup.
It depends to a large extent on how much data yo have on your ipad. It shouldn't take more than half an hour I would think. I'm in the process of doing the same thing to mine because I keep getting messages that new carrier updates are available, and I accept them, but they don't stick. I have cell service on my mine and the signal has been poor lately so I need those updates. Good luck!