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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Help I am locked out of my iPad, 10, Yes the 10, lol I can't

Customer Question

Help I am locked out of my iPad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10
JA: Have you installed any updates recently?
Customer: Yes the 10
JA: What troubleshooting have you tried?
Customer: lol I can't do anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I use this iPad with the square in my business
Submitted: 17 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 17 days ago.

Hi,

I'm sorry about the issue. What's currently showing on your iPad's screen now?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 17 days ago.

Is your iPad showing something like this "This iPad is currently linked to an Apple ID ([email protected]****.com). Sign in with the Apple ID that was used to set up this iPad."? If so, what's the exact email address, or part of the email address it is currently showing?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,