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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 582
Experience:  Technical Support Coach at Liberty Tax Service
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The photos on my MacBook Air are suddenly dark. I have tried

Customer Question

The photos on my MacBook Air are suddenly dark. I have tried everything to adjust them.
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: mac OS Sierra, version 10.12.1 mid 2012. Does this answer the question
JA: Have you installed any updates recently?
Customer: Yes but can't tell you immediately what. Where can I look for that info?
JA: What troubleshooting have you tried?
Customer: Mostly online advice but I am a very unskilled operator. Often when given advice I can't follow it.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Just that we are opening a new business and our photo use is very important to it.
Submitted: 5 months ago.
Category: Mac
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 5 months ago.
Ok
Expert:  Isaac Franklin replied 5 months ago.

Are you using a program to view photos? Going directly to photos on the computer and viewing?

How are you opening them and is there any other darkening issues on this computer?

Please run these steps, look at photos and answer questions above to continue.

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

Then,

restart the MacBook and hold down Cmd-R to enter Recovery mode.

Once there, open Disk Utility, selectthe SSD/mac HD drive and run First Aid

Please respond when done.

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.

~Franklin

Expert:  Isaac Franklin replied 5 months ago.

Did you still need help with this issue today?

Customer: replied 5 months ago.
I was unable to complete the task. A step was left out.
Expert:  Isaac Franklin replied 5 months ago.

Im sorry, which step? After the firstaid/permissions repair is ran, did you try your photos?

And what program are you using to view photos?