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Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
OK restart and hold the Shift key until you see the Apple logo. This will activate Safe boot and it will check the drive for errors among other things. It may take longer to boot and you may see a progress bar during part of the process. If it starts up OK login then restart the normal way from the Apple Menu. Let me know after.
Can you clarify?
I made an offer.
Yes I know what the Finder is. I really can help you better by remote a phone call does not help me if you are computer illiterate.
If you want to wipe it clean then I can give you instructions over the phone.
Please Accept the offer
Sorry that is a lot of work and you said you were computer illiterate I didn't mean to insult you. I will opt out if you do not want to pay that, let me know.
Yes it is open to other experts.
It is open to other experts I can't guarantee anything.
It looks like I will now be working with you. Let me go through the history and get caught up.
I have done exactly what you are asking for many users. Let me know when your ready.