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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I try to download Kindle for macbook air the download

Customer Question

When I try to download Kindle for macbook air the download is stopped by avast as an infection
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: macbook air is about 2yrs old & os is 10.2.1
JA: Have you installed any updates recently?
Customer: yes sierra
JA: What troubleshooting have you tried?
Customer: malaware bytes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: Mac
Expert:  technicalcat replied 25 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the exact message you are getting from Avast? Also, are you able to bypass it?

Customer: replied 25 days ago.
Download is an infection
Expert:  technicalcat replied 25 days ago.

sorry for the delay in reply. I previously sent you a request for remote service. This way , I can securely connect and fix this problem for you. This would be much easier and more effective for the problem you are having. Do you want remote service?

If not, please confirm if you are getting this error in the safari browser, and the URL/address you are at when it happens. thanks.

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