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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To start with, I need to know the version of mac osx you have on your machine, you can check as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Are you able to log in still at all? And if so, what are you using to log in?