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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Locked out of my phone, it has been disconnected from ATT I

Customer Question

locked out of my phone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: it has been disconnected from ATT I NOW HAVE SPRINT
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: DIFFERENT PASSCODES AND FINGER PRINTS
JA: Anything else you want the Mac expert to know before I connect you?
Customer: WHEN I TURN ON THE PHONE IT SAYS CONNECT TO ITUNES BUT ITUNES SAYS THE PHONE IS LOCKED AND CAN NOT CONNECT CAN ONLY MAKE EMERGENCY CALLS
Submitted: 20 days ago.
Category: Mac
Expert:  Mike replied 20 days ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 20 days ago.

Did Sprint give you a new SIM card? Is the phone unlocked from AT&T?

Expert:  Mike replied 20 days ago.

ARE YOU THERE!!