How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I'm tryig to download os 10.10 and id is asking for

Customer Question

I'm tryig to download os 10.10 and id is asking for verification number
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10.8.5
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: i don't understand any of it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: what i'm tying to do is update itunes to 12.5 so i need os 10.10
Submitted: 24 days ago.
Category: Mac
Expert:  Mike replied 24 days ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 24 days ago.

Did you look on your phone for a text message if you have two step verification turned on that is where you should look? Let me know.