How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Trying to connect Mackbook Pro to Cannon Pixma Mx492 all in

Customer Question

trying to connect Mackbook Pro to Cannon Pixma Mx492 all in one printer. Trying to download printer drivers (no CD rom; no external CD rom) but keep getting stopped at a box "the server is trying to set up help tool--requires a password. Neither my Mac password ***** my apple password ***** I cannot bypass this box
JA: How much experience do you have with this particular machine?
Customer: not much
JA: Have you installed any updates recently?
Customer: no--also do not know how to do that
JA: What troubleshooting have you tried?
Customer: Have contact Best Buy Greek Squad; Apple technical support; rereading all the instructions from Cannon.com set up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't know enough to know what else i might need
Submitted: 22 days ago.
Category: Mac
Expert:  Ashik replied 22 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Mac OS X are you using on your Mac ?

Expert:  Ashik replied 22 days ago.

Can you download the Canon setup from the following link and see if you are able to setup the printer with it ?

http://gdlp01.c-wss.com/gds/1/0100006561/04/mac-mx490-1_3-mcd.dmg

Let me know. If asked for password, enter your login or administrator password