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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31236
Experience:  IT Engineer for over 15 years
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My quark 10 won't open with error -1712, I just had it open

Customer Question

my quark 10 won't open with error -1712, I just had it open and now I'm getting this error
JA: What kind of computer do you have?
Customer: mac book pro
JA: Have you installed any updates recently?
Customer: Yes I just loaded osx 10.8.5
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just reloaded Photoshop cs3
Submitted: 22 days ago.
Category: Mac
Expert:  Richard replied 22 days ago.

Hi there and welcome

Can you please close all programs

Then open Finder

Click on Go, then Go to folder

Enter in

~/library

Press enter

Then go to the folder Preferences

Then trash the folder Quark

Once done, open Quark and it should now work

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please