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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The passcode so I can use my new iPad My new iPad will not

Customer Question

the passcode so I can use my new iPad My new iPad will not accept the passcode that my husband uses for his iPad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am sorry I have no idea
JA: Have you installed any updates recently?
Customer: Not that I know of,I had trouble connecting to our wifi network with this new iPad
JA: What troubleshooting have you tried?
Customer: I do not know how to troubleshoot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I would just like to get this iPad working,I am not sure if I have the correct apple id and password
Submitted: 18 days ago.
Category: Mac
Expert:  tyroneboman replied 18 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. Are you using the same apple id email address as your husbands iPad?

You can reply to me here by typing in the box below please.

Customer: replied 18 days ago.
I believe I am
Customer: replied 18 days ago.
I do not want to spend any more at this time,so will not use securely connect
Expert:  tyroneboman replied 18 days ago.

okay, try this please>

Tap Settings > iCloud on your ipad device. At the option to sign in, let me know if that is his email there.