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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9252
Experience:  Computer specialist.
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I have apple tv i think it is second generation. will the

Customer Question

I have apple tv i think it is second generation. will the siri remote work with it. i have spent the past three hours trying to figure out how to pair it. my TV is a samsung.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: el c ap
JA: Have you installed any updates recently?
Customer: Whenever I do updates it f**ks e verything up , I tried to install sierra recently didn't install
JA: What troubleshooting have you tried?
Customer: I have tried turning CEC on on my tv and just about everything. checked to ensure apple tv was updated message said it was.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: how much isthis going to cost.
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: i have held the remotenext to the apple tv boxand pushed the menue button and the plud. I am mostly blind and am paralized, typing with one hand lots of mistakes sorry.
Submitted: 19 days ago.
Category: Mac
Expert:  tyroneboman replied 19 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Unfortunately, the Siri Remote only works with the 4th gen Apple tv.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!