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Hello,I am the person that will be helping you today.
May I ask for you to explain what is meant when you say that your iPhone & iPad are both disabled? Do the screens on both say, "Disabled"? Before you continue, try cold resetting them by pressing the HOME button and the POWER buttons at the same time and keeping both depressed until it resets. Once it resets, let go of both keys. Are they still disabled after the cold reset?
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