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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Into my IPad it telling me I don't have right access code or

Customer Question

into my IPad it telling me I don't have right access code or password. I have used the same one for years
JA: When did you last reset your username and password?
Customer: never that I can rember
JA: Have you installed any updates recently?
Customer: i moved from fl. to ohio
JA: What troubleshooting have you tried?
Customer: simple things but it wont let put a new one in
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Mac
Expert:  Richard replied 23 days ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Then tell me if you can sign into the iPad please.