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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an iTunes card that does not work and it goes strait

Customer Question

Hello I have an iTunes card that does not work and it goes strait Pament Cold Not Be Complete so I typed in my credit card info and it still goes straight to Pament Could Not Be Complete
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10.0.11 I think
JA: Have you installed any updates recently?
Customer: I don't think so
JA: What troubleshooting have you tried?
Customer: I don't know what that is
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Mac
Customer: replied 4 months ago.
do you have a damn solution for me
Customer: replied 4 months ago.
Sorry but please
Expert:  Dustin replied 4 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 4 months ago.

How exactly are you trying to add the payment card to your apple id account.

Are you using a browser, or are you using an iphone, or ipad? Please be specific.. Thank you,

Dustin S