How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

Tried to download nbcsports app. and can't remember right

Customer Question

tried to download nbcsports app. and can't remember right password ***** now Im locked to the sign in and can't get out. help
JA: When did you last reset your username and password?
Customer: probably a few months ago
JA: Have you installed any updates recently?
Customer: I don't think so
JA: What troubleshooting have you tried?
Customer: shutting phone off, it goes right back to app sign in page.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: NO, its frustratrating
Submitted: 27 days ago.
Category: Mac
Expert:  Josh replied 27 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 27 days ago.

I can help you get out of that screen but ultimately, you will need to reset your Apple ID password ***** so let's start there.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID email address and follow the prompts to reset your password. Now, you can use that password ***** your iPhone.

If you have any issues, please reply back and I can help you with another method. If the issue is resolved, if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 26 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.