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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm calling about a problem with my ipod. Today I downloade

Customer Question

Hi... I'm calling about a problem with my ipod. Today I downloade 3 books from Kobo to my pc also to iPad - no problem. Tried to download to ipod (both ipad and ipod syncd before starting the process). Books doewnloaded to pc and ipad without problem - ipod tells me it's not connected to internet...but my ipad is sending and receiving em.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: One thing I notice ipod shows 7.10.5 prsumably IOS - ipd shows 8.1.2... sorry I'm flippin around hre
JA: Have you installed any updates recently?
Customer: update seem to happen automatically....i not how do I do it?
JA: What troubleshooting have you tried?
Customer: I checked Internet connection tried Kobo help - they ell me to download new Kobo app - but ipod tells me I'm not conncted.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have Apple ipod
Submitted: 25 days ago.
Category: Mac
Expert:  Richard replied 24 days ago.

Hi there and welcome

Can you tell me please which model iPod you have?

Thank you