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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone is stuck on recovery mode. When I go to itunes and

Customer Question

my phone is stuck on recovery mode. When I go to itunes and try a restore it tells me that my phone doesn't have the correct software and to update my itunes. I just downloaded the lasest version today.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: on my phone?
JA: Have you installed any updates recently?
Customer: Thats when the problem occurred during the update
JA: What troubleshooting have you tried?
Customer: i have tried to restore it on itunes and thats it. I can't use the phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: thats it Its a phone problem not a mac
Submitted: 24 days ago.
Category: Mac
Expert:  Justin Johnson replied 24 days ago.

Hi! I am Justin. Please give me a few minutes to go over your question.