How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I do not remember my I Phone ID and Password, how do I reset

Customer Question

I do not remember my I Phone ID and Password, how do I reset them
JA: When did you last reset your username and password?
Customer: When I first got my phone
JA: Have you installed any updates recently?
Customer: No, that is what I want to do
JA: What troubleshooting have you tried?
Customer: I have tried to reset them but it does not recognize my email
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I can think of
Submitted: 20 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 20 days ago.

Hi,

I'm sorry about the issue. Is it showing an email address or part of an email address, such as [email protected]****.com or b****@icloud.com, etc., on your iPhone?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 20 days ago.

Please tell me everything that is currently showing on the your iPhone's screen.

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,