How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I just bought a new iphone 7 plus from apple store but there

Customer Question

I just bought a new iphone 7 plus from apple store but there is an apple ID on it how do I get rid of it to install my apple ID?
JA: When did you last reset your Apple ID or password?
Customer: Yesterday
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I have done nothing and I dont know how to do nothing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Mac
Expert:  Josh replied 27 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 27 days ago.

If someone else's Apple ID is already on the iPhone then it was not brand new when you purchased it. Did you buy a refurbished model or a brand new model?