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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 18431
Experience:  5 years as Network Admin, 10+ years of IT support
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Ireset my ipad and lost everything I don't have a clue what

Customer Question

ireset my ipad and lost everything I don't have a clue what my apple id or password *****
JA: When did you last reset your Apple ID or password?
Customer: a year ago?
JA: Have you installed any updates recently?
Customer: not that I'm aware of I have three apple id and passwords over the yrs and nopne seem to work
JA: What troubleshooting have you tried?
Customer: nothing it keeps asking me for my apple id and password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no except I hate to have to toss a good ipad
Submitted: 7 months ago.
Category: Mac
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

The good news is that you can find your Apple ID then reset your password.

To find your Apple ID information, click here: https://iforgot.apple.com/password/verify/appleid#!&section=appleid

After you find your Apple ID, click here to reset the password: https://iforgot.apple.com/password/verify/appleid

Now, use the information to sign into your iPad.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 7 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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