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It depends on if you have enough of the RECOVERY information, to be ABLE to reset passwords for Gmail accounts.
Google uses a few different methods, and you can easily get locked out, if you dont have access to the recovery option....such as a cell phone/number......or an alternate email, that you no longer have or pay for, or can acess.
So....its the RECOVERY options that allow the password ***** be reset.
When you try to reset the password.....you will be shown the recovery options.......have you tried to do this yet?
okay, you just need to contact customer service about getting a refund.
Best of Luck to you.