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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need to reset my Passwords on my Mac, my Airbook and my

Customer Question

I need to reset my Passwords on my Mac, my Airbook and my iPhone
JA: How much experience do you have with this particular machine?
Customer: I need the Airbook reset for both Google email accounts
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 24 days ago.
Category: Mac
Expert:  Quiksilver07070 replied 24 days ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 24 days ago.

It depends on if you have enough of the RECOVERY information, to be ABLE to reset passwords for Gmail accounts.

.

Google uses a few different methods, and you can easily get locked out, if you dont have access to the recovery option....such as a cell phone/number......or an alternate email, that you no longer have or pay for, or can acess.

.

So....its the RECOVERY options that allow the password ***** be reset.

When you try to reset the password.....you will be shown the recovery options.......have you tried to do this yet?

Customer: replied 23 days ago.
I want my money back. Your service was awful and solved nothing. Please confirm. I am filing a complaint with American Express. Your service is a fraud. Arnold Tolkin
Expert:  Quiksilver07070 replied 23 days ago.

okay, you just need to contact customer service about getting a refund.

.

Best of Luck to you.