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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 37
Experience:  Training and Development at Scientifically Speaking
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I have a Mac and I can't connect to southwest.com? I keep

Customer Question

i have a Mac and I can't connect to southwest.com? I keep getting a message Safari can't establish a secure connection...
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: IMAC OS X 10.8.5
JA: Have you installed any updates recently?
Customer: YES
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 25 days ago.
Category: Mac
Expert:  Justin Johnson replied 25 days ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Customer: replied 25 days ago.
OK
Customer: replied 25 days ago.
that's my cell..sorry
(###) ###-####
Expert:  Justin Johnson replied 25 days ago.

It looks like your payment failed for the Secure Remote Assistance.

Customer: replied 25 days ago.
just did
Expert:  Justin Johnson replied 25 days ago.

The payment keeps failing.

Customer: replied 25 days ago.
i just re-entered all the CCdata. Did that correct anything?
Customer: replied 25 days ago.
Are we still connected?
Expert:  Justin Johnson replied 25 days ago.

Try it now.

Customer: replied 25 days ago.
I am putting in the correct CC info. ????
Expert:  Justin Johnson replied 25 days ago.

the site keeps saying payment failure. I am not sure why.

Customer: replied 25 days ago.
Then lets just forget this for now.
Customer: replied 25 days ago.
Wait…
Customer: replied 25 days ago.
I just looked on my account and $5 and $31 charges from you are there. ???
Expert:  Justin Johnson replied 25 days ago.

try https://www.southwest.com

Customer: replied 25 days ago.
YOU KEPT SAYING THE CC WOULDN'T GO THROUGH BUT $5 AND $31 WENT THROUGH. ???AND I RECEIVED NO HELP. ???
Expert:  Justin Johnson replied 24 days ago.

Have you tried going to https://www.southwest.com ? This should resolve your issue. If it does not shoot me a message and we will troubleshoot it more.