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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15769
Experience:  Over 16 years of computer experience, CISCO certified
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My I Phone is asking for a passcode to enable the

Customer Question

my I Phone is asking for a passcode to enable the touchscreen & I don't remember it
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: not sure any other choices I might recognize
JA: Have you installed any updates recently?
Customer: a free trial of I Tunes
JA: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.
Customer: what's the cost
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Mac technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: total cost?
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: don't think so
Submitted: 26 days ago.
Category: Mac
Expert:  Pete replied 26 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 26 days ago.

If you don't know the passcode, please see the following guide:

https://support.apple.com/en-us/HT204306