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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't start up my macbook pro. i get a circle with a line

Customer Question

I can't start up my macbook pro. i get a circle with a line through it
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: I'm embarrassed to say I don't know which operating system I'm running. I think it's about 4 years old
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: nothing. it won't do anything. just grey screen with circle with line through it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Mac
Expert:  Justin Johnson replied 28 days ago.

Hi! I am Justin. Please give me a few minutes to go over your question.