How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I was importing my photos from my phone to my computer and

Customer Question

i was importing my photos from my phone to my computer and something happened and my photos are not on my phone or on my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: mac book pro 10.10.5 yosemite
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: started in repair mode and tried to repair photo library but it didnt work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i have no back ups
Submitted: 28 days ago.
Category: Mac
Expert:  Jason Jones replied 28 days ago.

Hello,
I am the person that will be helping you today.

What is the brand and model name of your phone, please?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 28 days ago.

What is the brand and model name of your phone?