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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35195
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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MY SAFARI APPPEARS TO HAVE BEEN HIJACKED, i GET A MESSAGE

Customer Question

mY SAFARI APPPEARS TO HAVE BEEN HIJACKED, i GET A MESSAGE THAT A VIRUS HAS BEEN DETECTED AND A BOGUS # FOR APPLE SUPPORT. i CANT GET THE SCREEN TO CLEAR.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IOS 10?
JA: Have you installed any updates recently?
Customer: IOS 10.1.1 IS READY FOR INSTALL
JA: What troubleshooting have you tried?
Customer: none. what should i try
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 21 days ago.

Hi,

I'm sorry about the issue. Please open Settings app icon, then select the Safari option there (scroll down as needed), then select option Clear History and Website Data (scroll down as needed), then click on Clear /yes to confirm. Then open Safari app and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 21 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,