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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone is locked up. It won't accept my PW. I need to

Customer Question

my iphone is locked up. It won't accept my PW. I need to know what my itunes PW is
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: XP
JA: Have you installed any updates recently?
Customer: Sorry that is my computer system. Yes I did just updated my phone system.
JA: What troubleshooting have you tried?
Customer: I've only tried to guess on my PW. But I have not tried to reboot.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, I simply cannot use my phone.
Submitted: 21 days ago.
Category: Mac
Expert:  Richard replied 21 days ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.