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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My daughters phone is disabled. She changed the password and

Customer Question

My daughters phone is disabled. She changed the password ***** can not remember it. I have connected to the iTunes store. it says that there is a software update and will not allow me to unlock the phone
JA: When did you last reset your username and password?
Customer: I do not remember a few months ago
JA: Have you installed any updates recently?
Customer: Her's should have most update
JA: What troubleshooting have you tried?
Customer: I have turned it on and off
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 24 days ago.

Hi,

I'm sorry about the issue. Is it asking for the Apple ID password? Or the passcode?

Does the iPhone let you open the Settings app icon or any app icon?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 24 days ago.

Do you mean you have connected to iPhone to the computer?

Do you have a Windows or Mac computer, if any?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,