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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 192
Experience:  Training and Development at Scientifically Speaking
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I am trying to make a new network with an Airport Express,

Customer Question

I am trying to make a new network with an Airport Express, and I don't have the password ***** my Apple Extreme
JA: When did you last reset your username and password?
Customer: I did not set up the system, it was my A/V guy.
JA: Have you installed any updates recently?
Customer: To my computer or to the Airport Extreme?
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Mac
Expert:  Justin Johnson replied 6 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 6 months ago.

There is a reset button on your Airport Express that will allow you to set it up again.

https://support.apple.com/en-us/HT201945

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