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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 38
Experience:  Training and Development at Scientifically Speaking
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My ipad is locked and I can't get it unlocked. Also how do

Customer Question

my ipad is locked and I can't get it unlocked. Also how do you dismantle having it lock??
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ipadAir
JA: Have you installed any updates recently?
Customer: yes. the one this morning
JA: What troubleshooting have you tried?
Customer: a;ll I can do is try typing in the password, and obviously it must be the wrong one
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just that I am very FRUSTRATED!
Submitted: 28 days ago.
Category: Mac
Expert:  Justin Johnson replied 28 days ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 28 days ago.

If you iPad need to be unlocked you will need the code. If you do not have the code you will need to restore it back to factory.

This is the link to the Apple Support page to restore back to factory.

https://support.apple.com/en-us/HT204306

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