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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I just installed El Capitan on my old Mac. Trying to

Customer Question

I just installed El Capitan on my old Mac. Trying to download pictures from a Sony camera dock to IPhoto but the Mac can't open the PMB dock.
JA: How much experience do you have with this particular machine?
Customer: The Mac is from 2007. I've had it since new. Just basic email and browsing. Worked fine until El Capitan
JA: Have you installed any updates recently?
Customer: Just upgraded from Snow Leopard to El Capitan yesterday
JA: What troubleshooting have you tried?
Customer: Tried opening IPhoto but import button doesn't react. Dropbox would download, but the files are too large.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. Don't know enough to figure out
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 4 months ago.

Does your Mac see the camera as a mounted external drive?

Expert:  Justin Johnson replied 4 months ago.

Also take a look at this site. Let me know if it is of assistance.

https://esupport.sony.com/p/support-info.pl?info_id=1192

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