My wife and I are in Mexico. Her Ipad refuses to accept the ID to connect to WiFi in the home we are renting even though it is the correct one and my laptop accepts it.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Its an ASUS. Don't know the model I'm on Google Chrome.
JA: Have you installed any updates recently?
Customer: On my laptop yes. For Windows 10. But the problem is with my wife's Ipad not my laptop.
JA: What troubleshooting have you tried?
Customer: Turning it off and letting it reboot. That's all we know. To her knowledge no updates have been installed on her Ipad. She did get a Spanish translation app installed and turned her bluetooth on.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Onlt that her Ipad and Iphone
will recognize the local server's UN but will not accept the PW even though it is definitely the right one.